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HeartTap

Account

Delete your HeartTap account

You can delete your account and its data yourself, from inside the app. It takes four taps and it is permanent, so read what gets removed before you do it.

Cancel your subscription first

If you have a paid subscription, cancel it before deleting your account. Subscriptions are billed by Apple or Google rather than by us, so deleting your HeartTap account does not stop the billing on its own.

Delete from inside the app

  1. 1Open your profileOpen HeartTap and tap Profile in the bottom navigation bar.
  2. 2Open settingsTap the settings icon, then scroll to the bottom of the settings list.
  3. 3Choose Delete AccountTap Delete Account. You will be asked to confirm, because this cannot be undone.
  4. 4ConfirmConfirm the deletion. Your account and its data are removed, and you are signed out on that device.

If you no longer have the app

Email admin@flutterkada.com from the address on your account with the subject line “Delete my account”, and we will handle it. If you used HeartTap as a guest and never added an email address, include your display name and roughly when you used the app so we can find the right account.

What deletion means

What gets deleted?

Your account record, your profile details, your status posts and their media, your drawings, your question answers and your daily check-ins. Your partner link is removed, which also unlinks you from your partner.

What might remain?

Content you sent to your partner that they have kept in their own timeline stays with their account, in the same way a message you sent someone remains in their inbox. Anonymised and aggregated statistics that cannot identify you may be retained. We may also keep limited records where the law requires it, such as transaction records for tax purposes.

Does deleting my account cancel my subscription?

No. Subscriptions are billed by Apple or Google, so deleting your HeartTap account does not cancel them. Cancel the subscription in your store account first. On iPhone: Settings, your name, Subscriptions. On Android: Play Store, profile, Payments and subscriptions.

I already uninstalled the app. How do I delete my account?

Email admin@flutterkada.com from the email address on the account and ask us to delete it. If you used HeartTap as a guest without an email address, tell us as much identifying detail as you can, such as your display name and roughly when you used it, and we will do our best to locate the account.

Can I get my account back after deleting it?

No. Deletion is permanent. If you want to use HeartTap again afterwards you will need to start a new account and link with your partner again.