Support
Help with HeartTap
Most problems are one of a handful of things, and they are all answered below. If yours is not here, email us and a person will read it.
Email support
Write to us at admin@flutterkada.com. To get a useful answer on the first reply, tell us which phone you are on (iPhone or Android), what you were doing when it went wrong, and whether your partner sees the same thing on their side.
Email admin@flutterkada.comCommon questions
My widget is not updating. What should I check?
First, confirm both phones are linked to each other in Profile. Then open HeartTap once on the phone with the stale widget, since opening the app forces a refresh. On iOS, check that Background App Refresh is on for HeartTap in Settings. On Android, check that battery optimisation is not restricting HeartTap, which is the single most common cause on Samsung and Xiaomi devices. If it is still stale after that, remove the widget and add it again.
The invite link is not linking us. What now?
Make sure the partner opening the link has HeartTap installed first, then tap the link again. If your partner already has a link to someone else, they need to unlink before a new invite will take. If the link opens the store instead of the app, install the app, open it once, then reopen the invite link.
I am not getting notifications.
Check notification permission for HeartTap in your phone settings, and check that Focus or Do Not Disturb is not filtering it. Note that the widget updates independently of notifications, so even with notifications off, your home screen widget will still refresh in the background.
How do I cancel my subscription?
Subscriptions are billed by Apple or Google, not by us, so cancellation happens there. On iPhone, open Settings, tap your name, then Subscriptions, then HeartTap. On Android, open the Play Store, tap your profile picture, then Payments and subscriptions, then Subscriptions. Cancelling stops the renewal and you keep access until the end of the period you already paid for.
I want a refund.
Refunds are handled by the store that took the payment. For Apple, use reportaproblem.apple.com. For Google, use the Play Store order history or Google’s refund request form. We cannot issue refunds directly, but email us and we will help you get to the right place.
How do I unlink from my partner?
Open Profile, then partner settings, then unlink. Unlinking is mutual and takes effect on both phones straight away. Your own timeline entries stay on your account.
How do I delete my account and data?
You can delete your account from inside the app under Profile, and deletion removes your data from our systems. Full instructions, including how to request deletion if you no longer have the app installed, are on our account deletion page.
Does HeartTap work between iPhone and Android?
Yes. HeartTap is on both the App Store and Google Play and the two platforms sync with each other, so a mixed-phone couple can use every feature together.
Still stuck?
Email admin@flutterkada.com with your phone model and what you were trying to do, and we will get you sorted.